How Poor Website Design Could Affect Your Performance

We always say that your website serves as the digital face of your business. It’s often the first interaction potential customers have with your brand. As such, the design and functionality of your website play a pivotal role in shaping user perceptions and overall performance. Which is why it is so important to get right!

As a digital marketing agency that builds websites, we have a special interest in making sure our customers realise the importance of a well-designed site, so in this blog post, we’ll explore the various ways in which poor website design can impact your online presence and business success.

So, what are the most common website design issues?

Poor User Experience (UX)

User Experience (UX) is paramount in website design as it directly influences how visitors interact with and perceive your site. It encompasses every aspect of a user’s journey, from the moment they land on a page to the actions they take.

A seamless and intuitive UX ensures that visitors can navigate effortlessly, find information easily, and complete desired tasks without frustration.

It’s not just about aesthetics, but about creating a user-centric design that prioritises functionality and accessibility. A positive UX fosters trust, encourages longer visit durations, and increases the likelihood of conversions, ultimately leading to business success.

Conversely, a poor UX can lead to high bounce rates and deter potential customers. Ultimately, a well-crafted UX is the foundation of a successful site, setting the stage for meaningful engagement and a strong online presence.

Slow Load Speed

Web design is not just about aesthetics; it’s about user experience. One critical aspect of this experience is page load speed. If your site takes too long to load, you risk losing visitors before they even see your content. Slow load times can be attributed to factors like large unoptimised images, excessive use of scripts, or inefficient code.

The best way to find out if your website is performing well is by conducting a site audit, here at Click Through Digital we offer free website audits so you can identify and address speed bottlenecks, amongst other issues.

You can then optimise images, leverage browser caching, and minimise unnecessary code to ensure swift loading times.

Cluttered Layout

A cluttered website layout overwhelms visitors and makes it challenging to find the information they seek. Excessive elements, chaotic navigation, and crowded visuals can lead to a poor user experience.

We would always recommend investing in a clean and user-friendly website design. Streamline your layout, prioritise essential content, and ensure that navigation is intuitive, straightforward and flows nicely. This creates a visually pleasing experience that encourages users to explore further.

Unclear CTAs

Effective website search engine optimisation and digital marketing strategies are designed to convert visitors into customers. However, a website with poorly defined or confusing calls to action (CTAs) can hinder this process. Users may not know what action to take next, resulting in missed opportunities.

Make your CTAs clear, concise, and strategically placed. Use action- oriented language that guides users on their journey, whether it’s to subscribe to your newsletter, make a purchase, or request more information.

Too Much Text

Considering we often preach about the need for content, it is important not to have too much! While content is essential for conveying information, an excessive amount of text can overwhelm and discourage visitors from engaging with your website. Walls of text can be intimidating and deter users from reading valuable content.

It can also have a negative impact on website search engine optimisation (SEO) if the text gets flagged for keyword stuffing.

So what is the best solution? Balance text with visuals. Use concise and engaging copy to convey your message, and break up content with images, infographics, and bullet points. This enhances readability and keeps users engaged.

Lack of Trust in the Website

The overall design of your website can significantly impact its credibility. If your site looks outdated, unprofessional, or lacks a cohesive visual identity, users may be less likely to trust your brand or make a purchase.

Invest in a modern and visually appealing ecommerce website design. Ensure consistent branding, use high-quality images, and provide trust signals such as customer reviews, security badges, and clear contact information.


Poor website design can have far-reaching consequences, affecting user engagement, trust, and ultimately, your business’s success.

By prioritising factors like load speed, layout, CTAs, content balance, and overall aesthetics, you can create a website that not only attracts visitors but also converts them into loyal customers.

At Click Through Digital, we understand the importance of effective web design and offer comprehensive solutions such as UX-focused ecommerce website design in Yorkshire and beyond to ensure your website performs at its best.

Please get in touch with us today for a free website audit, or to improve your online presence and boost your business’s performance. [email protected]

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